Refund policy

CONDITION FOR RETURNING GOODS & EXCHANGES

All items are inspected carefully before shipping. Please note that bandage items and other delicate materials used in our garments can be damaged while trying on. We will not be responsible for items damaged after they are worn or tried on by the client. If an item doesn’t feel the correct size please do not force it, otherwise it will damage the item, and we will not be able to accept an exchange on it. Beware we cannot accept return requests on items damaged by the costumer.

 

• Products that aren’t damaged are non-refundable and can only be exchanged. We advise our customers to follow our size guide specified or email us at rosabogaofficial@gmail.com with any questions before your purchase to ensure you have the perfect fitting.
• We ONLY refund an order when the good are damaged. If the order isn’t the right size and fit the client can ONLY request for an exchange.
• Please note we can only exchange an item for the same item in a different size.
• Please enter a description of the reason why you wish to return your item (only if damaged).
• The shipping cost to return or exchange the item must be paid by the costumer. We suggest you insure the package since we cannot be responsible for lost packages. Shipping charges are not refundable.
• All items must be returned and exchanged in their original packaging, with all tags still attached.
• Final sale items can NOT be returned or exchanged.
• Your new item will be dispatched to you as soon as possible.
• All items returned as faulty will be inspected and any items deemed subject to wear and tear will not be accepted as faulty.
• In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of another purchase.
• Please note that refunds onto credit cards can take up to 30 days and are subject to your bank’s refund regulations.
• We have made every effort to display the colors of our products that appear on ROSA BOGA as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate, due to this reason, we don’t accept return or exchange due to color displease.
• Products marked as "FINAL SALE" cannot be returned or exchanged.
• Gifts can ONLY be exchanged for the same item in a different size.

 

REPEATED RETURNS

We offer a flexible return and exchange policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your ROSA BOGA account or future orders being refused.